Terms and Conditions

1. Acceptance of Terms

By creating a Trellis account and using our services ("the Service"), you agree to be bound by these Terms and Conditions. If you do not agree, do not use the Service. Trellis is supply chain visibility software organized into individual modules — Loadr (freight), Ordr (procurement), Stockr (inventory), Makr (manufacturing), and Dealr (contracts) — and add-ons — Vettr (vendor screening) and Tracr (parts origin) — each covered by these terms.

2. Description of Service

Trellis is a record-keeping and analysis tool for your own operations: purchasing, receiving, inventory and lots, production, contracts, and shipments you arrange yourself. Loadr tracks your own shipments; it is not a marketplace and does not connect you with carriers or facilitate any agreement with a third-party carrier.

3. Account and Payment

You must provide accurate information when signing up. A Trellis account itself is free to create. You pay only for the modules and add-ons you subscribe to.

Team seats

Team seats are free and unlimited. You may invite any number of teammates to your account at no additional cost.

Subscriptions

Modules, add-ons and bundles are billed as a flat recurring subscription, monthly or (where offered) annually, at the prices published on our pricing page when you subscribe or renew. Subscriptions are charged in advance at the start of each billing period and renew automatically until cancelled. You authorize us, through our payment processor, to charge your payment method on file for each renewal. If a payment fails, we will retry it; if it remains unpaid, access to the affected modules may be suspended until payment is made. Price changes take effect at your next renewal after we notify you.

Fair use

Subscriptions include unlimited use for normal business operations; the number of records you create does not change your price. We may limit or contact you about use that is clearly abusive or harms the Service for others, such as automated activity far beyond what your business could generate.

Responder access and Network

Suppliers who access Trellis only to answer a customer's request (for example, an origin declaration or questionnaire) through a link we send are not charged. The Network plan is provided under a separate written order.

4. Cancellations and Refunds

You may cancel any subscription at any time from Settings. Cancellation takes effect at the end of the current billing period; you keep access until then, and your existing data remains readable afterwards. Charges already paid are non-refundable, including for partial periods, unless required by law.

5. Controlled Data

Do not upload export-controlled technical data or Controlled Unclassified Information. The Service is not currently authorized or configured to store technical data controlled under the International Traffic in Arms Regulations or the Export Administration Regulations, or information marked as Controlled Unclassified Information. You are responsible for ensuring that the information you and your suppliers enter does not include such data. Business records such as supplier names, part, lot and serial numbers, and countries of origin are permitted.

6. Screening and Origin Results

Vettr and Tracr are aids for your own review. Vettr compares your vendor records with the government lists it names, as of the dates it shows, and may produce false matches or miss parties listed under other names. Tracr's origin coverage and domestic-content figures are calculated from the data you and your suppliers enter, and definitions of origin and domestic content differ between programs and agencies. Neither is a legal determination of compliance with any law, regulation or contract requirement, and you remain responsible for your own compliance decisions.

7. Freight Responsibility

Trellis is not responsible for any lost, stolen, or damaged products associated with a shipment tracked through Loadr. Loadr is a record-keeping and tracking tool for freight you arrange yourself — we do not take possession of, transport, handle, or broker any freight, and we are not a party to any agreement you make with a carrier. You accept full responsibility for your shipments, including but not limited to proper packaging, insurance, and any loss, theft, damage, or delay that occurs during transportation.

8. Limitation of Liability

Trellis is a software platform for tracking and managing your own supply chain operations. We are not responsible for the performance of any third party you engage (including carriers), freight loss or damage, or any disputes arising from your own arrangements with third parties. Our liability is limited to the fees you paid in the 12 months preceding the claim.

9. Changes

We may update these terms. Continued use after changes constitutes acceptance. We will notify you of material changes via email or in-app notice.

10. Contact

Questions? Contact us at hello@buildontrellis.com.